Enhanced Networking in Elderly Care Centers Elevating Provider and Resident Experiences
In the ever-evolving landscape of senior care, providers like St. Mark Village and Enlivant are leveraging advanced technology solutions to improve the lives of their residents. One such initiative is the implementation of a robust Wi-Fi network, powered by Cisco Meraki, to ensure secure and seamless connectivity.
Justin Sheppard, the Chief Information Officer (CIO) at Enlivant, has observed a significant shift in resident expectations towards strong Wi-Fi, good security, and home devices like Ring doorbells. This change is not unique to Enlivant; it reflects a broader trend across senior care communities.
The benefits of improved Wi-Fi extend beyond mere connectivity. For instance, it has facilitated new initiatives such as putting Apple iPad devices in every community, enhancing the user experience for Enlivant residents.
The upgrade process involves a comprehensive overhaul of the network infrastructure, including the replacement of core networking equipment like firewalls, switches, cabling, and access points. This transformation is not merely cosmetic; it's a strategic move to meet the evolving needs of residents and deliver care, particularly as staffing shortages persist.
During the COVID-19 lockdowns, senior care organizations have optimized their network infrastructure to support telehealth, virtual care, and resident engagement. Enhancing broadband capacity and reliability, implementing secure, HIPAA-compliant telehealth platforms, and deploying user-friendly devices have been key strategies.
Moreover, digital engagement tools like video calling, virtual activities, and online social groups have been integrated to maintain resident interaction and mental health. Training staff and residents on technology use and troubleshooting is another crucial aspect of this digital transformation.
Partnerships with internet providers or the utilization of grants have also played a significant role in improving connectivity. For instance, Eskaton, another senior care provider, partnered with the University of California, Berkeley's Lighthouse for Older Adults project to upgrade broadband Wi-Fi, deploy tablets, and Amazon Echo Show devices at three senior affordable housing communities.
The move towards standardization, such as Enlivant's decision to standardize on Cisco Meraki equipment, has benefited network administration and support, making it easier for a third-party to monitor and respond to infrastructure issues.
These efforts have allowed organizations like Enlivant and St. Mark Village to maintain quality care and social engagement despite lockdown restrictions. The improved Wi-Fi has facilitated telehealth services and helped residents build social connections, even across language barriers, using translation apps. It has also enabled the start of pilot electronic health records.
Enlivant has completed upgrades in one-third of its communities, with the remainder scheduled for the next two to three years. St. Mark Village, a senior care provider in Florida, has upgraded its network infrastructure, and similar initiatives are being implemented across 214 communities in 27 states by Enlivant, headquartered in Chicago. Every apartment in the three communities upgraded by Eskaton now has Wi-Fi connectivity, and they are working on upgrades to the remainder of its affordable housing portfolio.
This digital transformation in senior care is a testament to the power of technology in enhancing the quality of life for our elderly population. It's a step towards bridging the digital divide and ensuring that everyone, regardless of age, has access to the tools and resources necessary for a fulfilling life.
Science plays a significant role in the enhancements made to the health-and-wellness sector of senior care, particularly through the implementation of advanced fitness-and-exercise technology. For example, telehealth platforms have been integrated to support virtual care, while video-calling and translation apps maintain social connections and promote mental health.
Moreover, the integration of technology like Wi-Fi and smart home devices in senior care communities is an aging solution that effectively addresses the evolving needs of senior residents, contributing to a fillifying life experience.
